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I am having trouble entering information from my W-2G into TurboTax as I am preparing my 2013 tax return. What should I do?

Customers have inquired why the Name of Locality in box 18 of the W-2G is blank, as TurboTax requires something to be entered in that field. The only time box 18 of the W-2G will contain information is if New York City or Yonkers withholdings were taken out. Otherwise, the box will be blank. Please contact TurboTax directly for further assitance at 1-888-777-3066 or visit the following link: https://support.turbotax.intuit.com/contact