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Why don't retailers pay when I have a winning ticket?

All Lottery retailers are required to pay on a winning ticket, except when the prize is over $600 or the winning ticket is more than 45 days old. In such cases, prizes must be claimed at any of our 15 conveniently located Regional Customer Service Centers. Click here for Regional Customer Service Center locations. Winning tickets for all amounts may also be mailed to New York Lottery, PO Box 7533, Schenectady, New York 12301-7533. Be sure to sign the back of your winning ticket. If you experience any difficulty with a retailer not offering you a check or cash payment for your prize, please contact us.