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Why do some retailers continue to sell an Instant game ticket even after the last top prize for that game has been claimed?

The New York Lottery maintains a strict policy to recall and replace all outstanding instant tickets as soon as the final top prize in any particular game has been claimed. There is a disclaimer on the back of all of instant tickets to let our customers know that there may be the possibility that the retailer has not yet replaced the tickets. If you find a retailer that continues to sell an instant game ticket after the last top prize has been claimed, we'd like to know about it so we can notify the store and replace the tickets as soon as possible. For more information on top prizes on Instant Games, click here.