Frequently Asked Questions
Congratulations! You won! To claim your prize, you will need the original ticket and a signed Claim Form whether you mail your ticket or go to a Lottery Customer Service Center. For your protection, sign the back of your winning ticket and keep it safe because it is a bearer instrument.
Here’s how to claim your prize:
If your prize is up to and including $600, you may claim it at any licensed New York Lottery retail location, as well as any of the Lottery’s Customer Service Centers located throughout the state.
If your prize is $601 or more, you can claim your prize at one of the Lottery’s Customer Service Centers or mail it to the Lottery. If the retailer scans your ticket and it has a single prize value of more than $600, the retailer cannot pay the prize. After the ticket is scanned, the retailer will give you a Lottery terminal-generated "File Claim" receipt and your winning ticket. Be sure to get your ticket from the retailer as it is required to claim a prize. You will also need to complete a Claim Form. Please click here to download a Claim Form or fill out a form when you visit a Lottery Customer Service Center.
If you claim your prize at a Lottery Customer Service Center, be sure you have your winning ticket, Claim Form, File Claim receipt (if you have one) and your identification. Your claim will be processed onsite unless your prize is a Jackpot win, Mega Millions prize over $500,000 or a Powerball prize $50,000 and over. These claims will be provided to the Lottery’s Schenectady office for processing. Make a copy of your Claim Form and winning ticket and hold onto them until you receive your prize.
Winning tickets for all amounts may be mailed to the address below. Be sure to complete the ticket back and include a Claim Form if your prize is more than $600. You may want to make a copy of the front and back of your ticket and use registered mail to track your mailing.
Winning tickets for all amounts may also be mailed to:
New York Lottery
PO Box 7533
Schenectady, NY 12301-7533
Remember! Prizes must be claimed within one year of the drawing. Scratch-off game prizes must be claimed one year from the announced end of the game. See the End-of-Game Schedule.
We give 100% of it to public education in New York State! The New York Constitution, as approved by 66% of voters in 1966, requires that all Lottery revenue be used in support of education in New York State. See Who Benefits for more information.
The estimation of Lotto jackpots is based upon projected sales. Sales are estimated based upon recent historic trends, weather, competing jackpots and the amount to which potential players are distracted by current events. Once sales are estimated, the jackpot is set using a formula regarding how much of each sales dollar goes to the jackpot. This amount of cash is then multiplied by a factor to estimate the announced jackpot annuity value. The jackpot factor is based on the market for 100% U.S. government guaranteed treasury securities. The factor takes into consideration the amount of each scheduled annual payment and the expected interest earned on funds to support those payments. The expected interest rates are estimated before the drawing. Real-time market information (based upon quotes from several brokers) from the first working day after the drawing is used to set the particular drawing's factor.
The schedule for Lottery drawings can be found on our page for the Lottery Team and Draw Info.
There are many ways to contact the NY Lottery! Find them all here: Contact Us
You can check the status of instant games with our Game Reports. Games that have already ended have a deadline posted, which is the last day that a player can redeem any winning tickets. Many times, these games are no longer available in retail locations.