Play Responsibly

If gambling of any kind is a problem for you or someone you know, here are resources to inform and help you:

The Responsible Gaming Awareness Program

The Responsible Gaming Awareness Program embodies the Lottery’s commitment to addressing problem gambling. It consists of the following services:

  • Providing problem gambling referral information to all retailers in regular newsletters
  • Publicizing the Office of Alcoholism and Substance Abuse Services toll-free help line number (1-877-8-HOPE-NY) at retailers, on play cards and terminal tickets, on all instant scratch-off tickets, on every Video Lottery gaming machine, and on signage at each gaming facility
  • Providing links to the State Office of Alcoholism and Substance Abuse Services, The New York Council on Problem Gambling, and Gamblers Anonymous on the New York Lottery website
  • Collaborating with the State Office of Alcoholism and Substance Abuse Services on outreach and awareness programs on youth gambling, including producing and airing radio and television ads
  • Supplying retailers with stickers on mandatory 18+ purchase age requirements and furnishing terminals with barcode readers which enable retailers to verify a player's age from a New York State driver's license
  • Training regional sales staff on problem gambling awareness
  • Producing guidelines for the Video Lottery Gaming Facilities on the establishment of Responsible Gaming Programs, including establishment of subject training for employees and self-exclusion programs
  • Conducting quarterly reviews of the programs established at Video Gaming Facilities
  • Reviewing the problem gaming programs in other states as well as academic articles for possible program changes within the New York Lottery
  • Participating in the World Lottery Association Responsible Gaming Framework certification process